Frequently asked Questions
FAQ
There is no question too big or too small for our veterinary team. We have provided some answers to our most common questions.
You have questions, we have answers!
Please browse our frequently asked questions below.
How can I schedule an appointment for my pet?
Please complete our online appointment form or call us directly.
What are your hours?
We are open Monday through Friday from 7 AM – 7 PM. We are open Saturday from 8:00 AM – 2:00 PM and Sundays from 1:00 PM – 6:00 PM.
Are you open weekends?
Yes, we are open on weekends. Our Saturday hours are from 8:00 AM – 2:00 PM and Sundays
from 1:00 PM – 6:00 PM.
My pet is experiencing an emergency, what should I do?
After-hours emergencies: Contact one of the below emergency vet clinics.
Animal Emergency Hospital of North Texas
2700 W State Hwy 114, Grapevine, TX 76051
817-410-CARE (2273)
https://aehnt.com/
Flower Mound Veterinary Emergency & Specialty Center
3905 Long Prairie Road
Flower Mound, TX 75028
flowermoundvetspec@gmail.com
469-464-2964
http://www.fmves.com/
What is your boarding pricing?
Small Dog Condo (under 25 lbs) $40.00
Each Additional Pet: $32.00
Dog Runs (4’x5′) $45.00
Each Additional Pet $36.00
Luxe Suites (6’x6′) $60.00
Each Additional Pet $48.00
(Includes treat package twice daily, deluxe beds, larger space, and quieter environment)
Cat Boarding: Kitty Condos $30.00
Each Additional Pet $25.00
Boarding Add-Ons:
TLC Package:
- 15 min: $15 per day.
Each Additional Pet: $12 per pet/day - 30 min: $30 per day
Each Additional Pet: $24 per pet/day
Treat Package $2.00 per day/pet
Dog Daycare with Boarding $17.00 per day/pet
Initial Daycare Evaluation $18.00
What type of pets do you see?
What vaccines does my pet need for boarding, grooming and dog daycare?
Requirements for dogs and cats coming into the hospital for boarding, grooming, daycare, and/or day admittance, pets must be current with the following immunizations/parasite tests:
Dogs:
- Rabies (initial vaccine booster after 1 year, then administered every 3 years thereafter)
- DHPP (every three years)
- Bordetella (every six months)
- Bivalent Canine Influenza (H3N8 and H3N2) (yearly)
- Fecal (yearly) * pet has tested negative within the last 12 months
Please note: Dogs over the age of 6 months are also required to be spayed or neutered to participate in group daycare activities.
Cats:
- Rabies (initial vaccine booster after 1 year then, administered every 3 years thereafter)
- FVRCP (every three years)
- Fecal (yearly) * pet has tested negative within the last 12 months
Pets less than a year old need to have completed their vaccination series up to the Rabies vaccination to be admitted into boarding, dog daycare, and grooming. All vaccinations must have been administered by a licensed veterinarian. Due to the risk of being contagious, patients displaying potential respiratory illness, coughing, vomiting, and/or diarrhea must be scheduled for an appointment with a veterinarian, these pets are NOT eligible for day admission into the hospital. Pets must also be free of internal and external parasites (or will be treated at the pet owner’s expense).
What are your payment options?
At Riverwalk Pet Hospital & Resort we accept cash, debit card, and all major credit cards. For financing information, please visit our payment options page.
What services do you provide?
Preventative and Wellness Care, Examinations, Diagnostics, Dentistry, Radiology, Ultrasound, Surgery (elective and non-elective), Pharmacy (in-house and online), Dog Daycare, Boarding, and Grooming. Our preventative care/vaccinations also emphasize wellness bloodwork, intestinal parasite tests, and heartworm screening.
What is your daycare pricing?
Initial Daycare Evaluation: $18 per pet
Full Day: $30
Each Additional Pet: $24
Half Day (Under 4 hours) $22
Each Additional Pet: $18
Daycare Passes:
5 days $142.00
Each Additional Pet: $113.00
10 days $276.00
Each Additional Pet: $220.00
20 days $528.00
Each Additional Pet: $422.00
30 days $765.00
Each Additional Pet: $612.00